LOs

When Bots Replace LOs (And Lawyers Notice)

As trigger leads fade, voice AI rises. That's risky. Plus, analysis on the biggest headlines in mortgage servicing & why the 203(k) is breaking down in the field..

Mar 6, 2026

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13 min read

IMBs Are Losing 68% Of Their Own Borrowers

We dive into the growing recapture crisis. Plus, EPO risk at PrimeLending, Zillow's mortgage RESPA challenges, Rocket's big week & more.

Mar 2, 2026

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12 min read

The Credit Score Civil War & Why The Scoop is Becoming an LO

MBA boss Broeksmit rebuts CHLA's concerns about a single-file model. Plus, Vesta releases AI Agents, CCM recruits in Rate's back yard, The Scoop makes a personal announcement & more

Jan 23, 2026

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11 min read

The Anti-50-Year Mortgage Hack & the Mortgage Reality Show America Deserves

Here's a real-world hack to flip a "Refer" to a "Approve" on both FHA & Conventional loans. Plus, what would a new Netflix mortgage reality show look like?

Dec 8, 2025

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12 min read

Inside the LO Bonus Trap & How Mortgages Worked in Colonial America

You took the $500K bonus, now you’re stuck in Margin Hell. Plus, a cyberattack update, a Ken Burns mortgage Thanksgiving & more

Nov 26, 2025

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13 min read

The Loyalty Crisis Breaking LOs & Fifth Third’s Mortgage Rehab

Customers don't value LOs like they used to, but the industry hasn't kept up. Plus, James Sias looks to makeover Fifth Third's formerly "bad" mortgage division, Pulte's beef w/ Rocket & more

Nov 17, 2025

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12 min read

Women 'Need to Earn It' & Ripping Out Your Tech Stack

A look at the glass ceiling in mortgage, what it's like to rip out your tech stack & start over, Freedom's aggressive servicing strategy & much more

Oct 17, 2025

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12 min read

Taking the LOS Fight to ICE

Plus, Better's meme-y stock, Pulte axing rumors, Blend's new client & more

Sep 26, 2025

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12 min read

State of Mortgage M&A and Punching Pulte

Back-to-school mortgage season leads to refi deja vu; plus, Pennymac goes live on Vesta

Sep 8, 2025

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12 min read

Inside the LO Recruiting Wars 🥷& Mortgage’s Greatest Voicemail

"Loan officers are like rappers,” Ruby revs up, plus: Cabinet fraud

Sep 5, 2025

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11 min read

LOs

When Bots Replace LOs (And Lawyers Notice)

IMBs Are Losing 68% Of Their Own Borrowers

The Credit Score Civil War & Why The Scoop is Becoming an LO

The Anti-50-Year Mortgage Hack & the Mortgage Reality Show America Deserves

Inside the LO Bonus Trap & How Mortgages Worked in Colonial America

The Loyalty Crisis Breaking LOs & Fifth Third’s Mortgage Rehab

Women 'Need to Earn It' & Ripping Out Your Tech Stack

Taking the LOS Fight to ICE

State of Mortgage M&A and Punching Pulte

Inside the LO Recruiting Wars 🥷& Mortgage’s Greatest Voicemail

If it's being whisperedin the halls, it's here first.

If it's being whispered
in the halls, it's here first.